Indian NGOs using Salesforce NPSP typically collect donations through multiple channels — fundraising events, website donation buttons, recurring UPI mandates, and corporate transfers. Razorpay handles most of the online payment layer. The gap that creates real work is what happens between a payment completing in Razorpay and a Donation record appearing in Salesforce.
Without an integration, that gap is filled by someone manually reconciling Razorpay reports against Salesforce records — a process that is slow, error-prone, and does not scale. This article covers what the integration looks like, how it works, and what it handles automatically.
What Syncs Automatically
A properly configured Razorpay–Salesforce integration handles the following automatically, without any manual intervention:
Quick Comparison
NPSP: Household Accounts model · Managed packages on Sales Cloud · Feature development ended 2023 · Large community and documentation base · Well-suited for established workflows
Agentforce Nonprofit: Native Salesforce platform · Modern data model · All future AI features · Actionable Relationship Center · Requires new implementation (not an upgrade from NPSP)
The data model is where the practical differences are sharpest. NPSP uses a customised Account-Contact model where households are a type of Account. Agentforce Nonprofit uses a redesigned model with Party and Individual objects at its core, which more accurately represents the complex relationships nonprofits track — a donor who is also a volunteer who is also a board member, for example.
The implication is significant: migrating from NPSP to Agentforce Nonprofit is not an upgrade. It is a reimplementation. Your existing data model, custom fields, flows, reports, and integrations all need to be rebuilt for the new structure. This is a real cost and a real project — typically 8–14 weeks depending on complexity.
Power of Us Programme — What Changed
The Power of Us programme provides eligible nonprofits with 10 free Salesforce licences. From December 2025, these are Agentforce Nonprofit licences rather than NPSP-compatible Sales Cloud licences.
New organisations starting on Salesforce will be provisioned directly onto Agentforce Nonprofit. Existing NPSP users are not affected — their existing licences and orgs continue working exactly as before. The change only affects new applications.
The in-kind value of the 10 donated licences is approximately $15,000 per year. AlmaMate processes Power of Us applications on behalf of every NGO we onboard, as part of standard onboarding. The application requires your registration documents, a letter from your Executive Director, and your tax ID, and typically takes 2–3 weeks to process.
Which Should Your NGO Choose?
This is a genuine question that depends on your specific situation. Here is how we advise clients:
Start on Agentforce Nonprofit if: You are implementing Salesforce for the first time. You have straightforward requirements that fit the standard Agentforce Nonprofit data model. You want to use AI features in the next 2–3 years. You do not have a large existing NPSP configuration to protect.
Stay on NPSP if: You already have a working NPSP implementation. Your workflows are established and functioning well. Your team is trained and the system is stable. A migration to Agentforce Nonprofit would be disruptive without a corresponding improvement in your day-to-day operations.
Plan a migration if: Your NPSP configuration has accumulated years of patchwork customisations that are difficult to maintain. You are regularly hitting limitations that NPSP cannot solve. You have significant AI adoption plans. You are already considering a reimplementation for other reasons.
The honest answer for most NGOs currently on NPSP is: there is no urgency to migrate. NPSP is supported, your configuration is working, and a migration is a significant undertaking with real cost and disruption. Start planning when the benefits of Agentforce Nonprofit's capabilities become directly relevant to your operational priorities.
What AlmaMate Does
We implement both NPSP and Agentforce Nonprofit, and we have been doing it since 2008. For new implementations, we default to Agentforce Nonprofit unless there is a specific reason not to. For existing NPSP users, we advise on whether and when a migration makes sense — and we give that advice honestly, which sometimes means telling clients to stay where they are.
In either case, we handle the Power of Us application, configure the compliance layer (GDPR for European clients, FCRA for Indian clients), build the impact dashboards, and run the data migration. The platform choice affects the configuration approach but not the outcomes we are trying to achieve.